Shipping + Returns

Delivery

- We deliver Australia-wide (excluding PO Box addresses)

- Regular Shipping

  • Incurs a flat rate of A$20 for Metro deliveries

  • Cost for high freight/rural deliveries may require additional fees

- Customer signature required upon delivery

Processing & Timeframes

- As our pieces are handcrafted, processing and delivery times may vary. For in-stock items, processing typically takes 2–4 business days, with delivery within 5–10 business days. For out-of-stock items, processing usually takes 5–10 business days, with delivery completed within 15–20 business days.

- Rural locations: Delivery times may vary

Returns & Refunds

- No refunds or exchanges for change of mind

- 30-day limit on returns/exchanges from purchase date

- Our products are handcrafted from reclaimed messmate timber. As no two trees are alike, variation in grain, colour and finish will occur

- We cannot accept replacement or refund based on variation in grain, colour or finish

- In addition to being constructed of natural materials, our products are handcrafted, therefore, minor variations may be present. These are considered normal and expected, and as such are not grounds for refund or replacement

Defects

- Report within 24 hours of receipt with photographic proof of defect

Warranty

- Glass components: While we use high-quality tempered glass, the material itself remains inherently fragile. Scratches, chips, or breakage due to impact or improper handling are not covered

- Covers indoor use only, outdoor use voids warranty

- Damage of parts caused by exposure to water or weather not covered

- Excludes normal wear and tear, improper use, negligent care, and modifications

- Minor variations in size, colour, or appearance not covered

- Proof of purchase required for claims

Product Information

- We strive for accurate product descriptions on our website

- Handmade items may have slight variations from images

- Natural materials may have variations, considered authentic characteristics

Product Care

- Dust regularly with a soft microfibre cloth

- Avoid harsh chemicals to preserve the timber finish and colour

- Avoid direct sunlight to prevent fading

- Avoid exposure to water/liquid

- Keep away from heating/cooling vents to prevent drying

Pricing

- All prices in AUD

- Subject to change without notice

For returns, warranty claims, or enquiries, please email us at info@grained.com.au.